Recognize

Did you pay for a travel offer that didn’t turn out as expected? Did you paid an upfront fee to sell your timeshare, then never heard from the company again? A travel or timeshare scam is a travel, vacation or timeshare offer that is not as it appears online or does not exist at all.

If you think you have experienced a travel or timeshare scam, we recommend that you act immediately by following our guidelines below, and then proceed to our ReportRecover, and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

  • Download this Vacation Rental Scams Immediate Action Steps infosheet.
  • Collect all relevant documentation related to the scam and keep them in a secure file. You may need to provide this documentation when you file a report.
  • If you have wired money or made a payment and suspect it is a scam, contact your financial institution and/or the money service you used right away.
    • You can reach the complaint department of MoneyGram at 1-800-MONEYGRAM (1-800-666-3947) or Western Union at 1-800-448-1492.
      • If you suspect that a friend or family member is being affected by fraud, you can file an interdiction request which will block that person from transacting with Western Union. Send an email request to BeFraudSmart@westernunion.com.
  • If you paid any fees with a credit card, dispute the charge with your credit card provider right away:
  • Contact your State Consumer Protection Office for help.

Report

Click Here to Report Your Incident to the FBI IC3

Report Fraudulent Activity Immediately to the Site Where the Ad or Referral was Posted

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside FightCybercrime.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity using these resources and tools.

Implement Preventative Measures

  • Charge all travel expenses to a credit card, that way you can dispute the charges if something goes wrong.
  • Do your research on any company you plan to do business with. Review them on the Better Business Bureau.
  • Avoid giving out your personal information, credit card or bank account information over the phone unless you initiated the contact or have already established trust.
  • Before entering financial information, be sure the site is secure. Find out how to spot a fake website.
  • Don’t respond to suspicious junk mail or emails.
  • Be cautious of anyone who makes unsolicited contact, asks for money up front, or makes guarantees for large rewards or high sale prices. These are all signs of a scam.
  • Download our Six Steps to Better Security PDF.

Community Resources

Helpful Videos

Better Business Bureau: The Scam – Vacation Scam