Recognize

If you think your social media account is hacked, we recommend that you act immediately, by following our guidelines below, and then proceed to our ReportRecover and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

  • Change and create a new, strong password for your account. Learn how from ConnectSafely.org.
  • If you used the same password for other accounts, it is important to change the password on those accounts as well.
  • Review and update/change your account security questions. Consider using the “Privacy” features to limit who can see your posts and photos.
  • Alert your contacts that your account was hacked and to ignore suspicious postings.
  • If available, always enable two factor authentication (2FA) – which requires an additional code to log in.
  • If necessary, disable and create a new account.

Report

Report the Issue to the Social Networking Site

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside FightCybercrime.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity, using these resources and tools.

Implement Preventative Measures

  • Download our Six Steps to Better Security PDF.
  • Avoid allowing “automatic remember” username and password login prompts.
  • Turn off geotagging – that allows social media to follow and share your location.
  • Regularly check and manage your privacy settings, only sharing private information with trusted friends and family members.
  • Avoid logging into your social media accounts from an untrusted computer or device.
  • Be careful with third-party apps on your social media accounts.
  • Limit the personal information you share on social media. Hackers will gather your personal information and correctly your security questions to gain access to your accounts!

Community Resources