Recognize

If you think your cell phone has been hacked, we recommend that you act immediately, by following our guidelines below, and then proceed to our ReportRecover and Reinforce sections for further assistance.

Some Immediate Action Steps to Take

* If you still believe you have problems after following these steps or don’t feel comfortable completing these steps, take your device to a professional.

Report

Click Here to Report Your Incident to the FBI IC3

Reporting cybercrime incidents to the FBI Internet Crime Complaint Center (IC3) via the link above is very important! The more national reporting data that is collected, the better the chance law enforcement has to catch the criminals and decrease online crime. Although the FBI does not resolve individual complaints directly, they will make your report available to local, state and other law enforcement partners. FAQs about IC3 reporting can be found here. Please read the FBI/IC3 privacy policy here. (If you believe that you’ve received a phishing email, please forward the email directly to reportphishing@apwg.org.)

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside FightCybercrime.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity using these resources and tools.

Implement Preventative Measures

  • Download our Six Steps to Better Security PDF.
  • Keep passwords private.
  • Set a passcode. Choose a password that’s hard to guess.
  • Avoid auto-login.
  • Keep your operating system up-to-date.
  • Vet apps before installing them.
  • Memorize how to control your phone remotely.
  • Use a VPN when on unsecured Wi-Fi connections.
  • Don’t overshare personal info on social media.
  • Avoid sending personal information from your phone.
  • Backup your data.

Community Resources