Recognize

Some Immediate Action Steps to Take

  • Stop all contact with the individual(s) who contacted you.
  • Contact your bank or financial institution to close or change any compromised accounts.
  • Go to annualcreditreport.com to see a copy of your free annual credit report.
  • Save all information or messages about the individual(s) who contacted you pretending to be a government or military representative.

Report

Report the Incident to the Site Where the Fraudster First Contacted You

Contact the Money Service Company You May Have Used and Report the Fraud

Recover

These resources have been gathered, selected and vetted to help simplify the process of recovering after a cybercrime incident has taken place. You may need to contact organizations outside FightCybercrime.org. Results will vary depending on your circumstances.

Reinforce

Once you have notified the appropriate organizations and you are on the road to recovery, it is time to reinforce your cybersecurity using these resources and tools.

Implement Preventive Measures

  • Remember that no legitimate government official will ask you to buy gift cards, wire  money or send BitCoin to collect a prize or to pay for debt over the phone, by text, or via an email.
  • Never give out any personal or account information over a phone call, text message, or email from someone claiming to be from the government.
  • Ask the individual calling you for them to verify your name, address, and the last four digits of your social security number before proceeding any further.
  • Learn how to recognize scams from various government agencies: IRS ScamsMedicare ScamsImmigration ScamsSocial Security ScamsArmy Social Media Scams
  • Check your consumer rights with the Consumer Financial Protection Bureau.
  • Keep passwords private
  • Use caution with unsecured Wi-Fi connections.
  • Don’t share too much personal info on social media.

Community Resources